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Setup Fees
There is a one time £10 setup fee for all
new Hosting accounts and a £199 setup fee to
become a reseller. Setup fees are charged
due to the time involved in setting up the
Customer's account on the server. Setup Fees
are non refundable.
Late Payments
Surfs Global strives to provide quality
services at an affordable price. In order to
keep our prices down we depend on our
customers to make their payments for service
in a timely manner. Customer Accounts unpaid
by the due date will incur a £2.00 or 3%
late fee whichever is higher, unpaid net 5
days may receive a 10 day disconnect warning
via email, unpaid net 20 days will be
considered in default and may be
automatically disabled.
Late Dialup Accounts are
subject to these terms: SGI Internet Access
is a prepaid service, this means you must
pay for your next service term before the
first day of that service term.
Customer Accounts unpaid by
the invoice due date will incur a £2.00 or
3% late fee which ever is higher, and may be
automatically disabled, unpaid net 10 days
will be considered in default and will be
automatically disabled.
Ordering new services
When new services (website editing,
programming...) are requested from a client,
an email detailing the work that will be
done will be sent from us and must be
replied to by the client indicating their
acceptance. We will no longer setup any new
services for any client that has an open
invoice with us. An open invoice is an
invoice that has not been paid by the due
date.
Services Preformed outside of
our Network
When, we develop/edit websites and/or
programming that is not in our network, the
files will be developed on our server. Once
all payments are made we will then upload to
your domain/server. Once our work is on your
domain/server you agree that the work is
complete and is to your specifications.
Computer Repair and
Networking
Computer repair and
networking performed in house or on site
must be paid at time of delivery, except
when a payment plan has been authorized. New
computer builds must be paid in full at time
of order. Onsite computing/networking
charges are £65/hr for every hour an SGI
technician is on location. If the job
requires a stay over customer is responsible
to pay for the technician(s) hotel room(s)
and one meal per day per technician for each
day SGI technician(s) are working at your
location. In house computer repair is
£45/hr. Computers must be picked up
and paid within 30 days from completion of
the repair or build. Computers not picked up
and paid by this time will be charged a
storage fee of £5/day, computers not picked
up within 60 days possession reverts to SGI.
Email
The amount of Email storage
space per account is limited. Some Email
messages may not be processed due to space
constraints or outbound message limitations.
You agree that Surfs Global is not
responsible or liable for the deletion or
failure to send or store messages or other
information. Email storage space and
bandwidth for Domains hosted by
Surfs Global
is calculated cumulatively with the total
amount of disc space and bandwidth available
to the domain.
You acknowledge that all
Content is the sole responsibility of the
person from which such Content originated.
This means that you are entirely responsible
for all Content that you email or otherwise
transmit via Surfs Global Email Service.
Surfs Global does not control any of the
Content transmitted via the Surfs Global
Email Service and, as such, does not
guarantee the accuracy, integrity or quality
of such Content. You understand that by
using the Surfs Global Email Service, you
may be exposed to Content that is offensive,
indecent or objectionable. Under no
circumstances will Surfs Global be liable in
any way for any Content, including, but not
limited to, any errors or omissions in any
Content, or for any delays, loss or damage
of any kind incurred as a result of the use
of any Content posted, emailed or otherwise
transmitted via the Surfs Global Email
Service
Surfs Global reserves the
right to temporarily shut down the mail
servers on occasion for the purpose of
maintenance or repairs without notice. User
emails in the queue will be stored and
delivered once the work has been completed.
If you are using our server
side Mail Defense your email is scanned for
virus and spam and will be filtered with our
Mail Defense program deleting most viruses
and spam before it reaches your email box,
however some viruses or spam may slip
through. It is your responsibility to
protect your computer with your own
antivirus protection software as stated in
Your Computer Protection section below.
Your Computer Protection
Your Computer protection is
you’re responsibly. Surfs Global is not
responsible for the content you download to
your Computer via the service. YOU ARE
SOLELY RESPONSIBLE TO PROTECT YOUR COMPUTER.
You should have an Anti-Virus, Ad Ware, Spy
ware, Trojan horse and Malware protection
programs installed on your computer BEFORE
you access the Internet. If you choose to go
on the Internet without proper protection
you are entirely responsible for the
consequences.
Defaulted Hosting Acts
Hosting/Website Accounts in default must pay
a £60 reconnect fee and bring the account to
a £0 balance for service to be reinstated.
Defaulted Internet Access Acts
The Customer's deposit on file will be
applied to the billing term due and the
account will be disabled. In order to
restore the account the Customer must pay
the next month's billing amount and a new
deposit in the amount of one month's worth
of access.
Wholesale/Resellers
Wholesale/Resellers are to abide by the
following Billing Terms.
1) All wholesale/resellers accounts must be
paid by the last day of the due month of any
given billing period. Wholesale dialup accts
unpaid by the last day of any given billing
period may be disabled.
2) Wholesale/resellers accounts unpaid by
the 1st will accrue a 5% late fee of the
total amount owed.
3) Wholesale/resellers accounts unpaid by
the 10th of that same month will receive a 5
day disconnect notice.
4) Wholesale/resellers accounts with 3
consecutive late payments after the 1st day
of the month of any given billing period
will be required to pay a deposit for the
same monthly rate. (Deposit will be returned
to you up to 30 days after your last day of
service)
5) Wholesale/resellers dialup
accounts are pre-pay; you must have funds on
account to setup new dialup accounts.
In order to restore a wholesale/resellers
account in default the reseller must become
current on their past due and current
billing period(s) and pay a £60 reconnect
fee before service will be restored. Service
interruption is considered in default.
Continuous account defaults will result in
the permanent loss of wholesale/resellers
status.
Deleted Accounts
In the event of a lost
(Deleted Account(s)) from the
wholesale/resellers, and you need us to
deleted that Account. The
wholesale/resellers are to send an Email to
us stating which Account(s) are to be
deleted. A phone call WILL NOT work; we will
call you to verify the Deleted Account. If
the Owner/Client of a Deleted Domain wants
Surfs Global to host the Web Site we will
transfer that Domain Name to our Name Server
Names and IP's after the account has been
deleted. We may contact the owner of the
Deleted Domain after the Domain has been
deleted and/or at the end of the billing
term. We have the right to host any Domain
Name after it is Deleted from our Servers or
starting at the end of the Term.
Bandwidth Usage
We provide generous amounts
of Bandwidth for the Domain Names hosted on
our servers. Bandwidth is calculated by the
full amount of traffic coming in to and
going out of our servers. Domain traffic is
incoming and outgoing of any website file,
emails, and any other transmission from/to
the web space. We give all Domain Names 1GB
of Bandwidth per any given month.
Bandwidth Overages
You are entirely responsible
to monitor your domain(s) bandwidth usage
via the tools SGI provides in your Plesk
interface. If we find your domain(s) using
excessive bandwidth you will be billed for
bandwidth overage as follows; £5.00/GB per
month over the 1GB limit, bandwidth overages
must be paid within 5 days from the invoice
due date to avoid interruption of service.
If your domain(s) consistently exceeds more
than 5GB per month the domain(s) must be
moved to a dedicated server or moved off our
network entirely.
Disk Space Overages
We limit each Domain Name to
a set amount of disk space for the expressed
intent to serve web documents. This is not
intended for an offsite storage area for
electronic files. All web pages must be
linked with existing files and graphics
stored on SGI Networks servers. Hosting
accounts found to contain either no HTML
documents or large numbers of unlinked files
are subject to warning, suspension, or
cancellation at the discretion of SGI
management. Any Customer violating these
policies relating to space abuse will be
given 24 hours to remedy the issues to avoid
billing for overages. If a domain needs more
Disc Space the amount is
£5/month per 200MB disc
space.
Payment by cheque
we welcome payments by Business or Personal
cheques. If the cheque gets returned from
the bank, your account(s) will be
AUTOMATICALLY DISCONNECTED. A £25 cheque fee
will apply. A £60 re-setup fee for hosting
and/or a £10 re-setup fee for dial-up
accounts, plus the amount of the invoice,
late fee(s) and/or deposit(s) will need to
be paid for account reactivation. If a
cheque gets returned from the bank, we will
not accept payments by cheque until the
customer is back on a good payment term. A
good payment term is 3 or more invoices that
are paid on time. Postdated Cheques are not
accepted or honored without prior approval
from Surfs Global
Web Design and Development
Custom web design and development must paid
50% of design quote at contract signing,
development will begin once the initial
payment is made, and the remaining 50% of
total web design due and payable at final
upload, except when a payment plan has been
authorized. Custom web designs generally
take from 2 – 6 weeks. It is the Customer’s
responsibility to provide all text, images,
etc… to go into their website in a timely
manner. If the Customer does not provide the
needed material for us to complete your
project by the due date the final invoice
will be due and payable and you may be
charged an additional monthly standby fee.
Web designs unpaid net 10 days from the
final invoice will be considered late and
will accrue a 5% late fee, unpaid net 30
days will be considered in default and all
files will be removed from the customer's
domain until final payment has been made
plus a £65 re-upload fee. Unpaid net 60 days
will result in collection proceedings.
Product sales
All Products, Computer Upgrades and Hourly
Labor must be paid at time of order,
delivery, service or pickup, except when a
payment plan has been authorized.
Cancellations
Customers may cancel their Surfs Global
Account at anytime with a 30 day
emailed/written notification to Surfs
Global, accept for new customers, new
customers must cancel before the last day of
the first service month. Notice is effective
only upon receipt by Surfs Global.
Discontinuation of or failure to use an
account by a subscriber does not constitute
termination and Subscriber shall be
responsible for any account fees until
receipt of written notice of termination by
Surfs Global. Subscribers must cancel before
their next renewal date. When your
cancellation notification has been received
by Surfs Global your account will be
balanced according to a 30 day term refunds
are granted as specified in our Refund
policy. All files will be removed from the
SGI Network on the cancellation day of the
cancellation notice receipt. Once an account
is cancelled the customer will not use,
post, transmit, copy, sell or download any
of Surfs Global graphics, html code or
programming provided for the customer's use
via the service.
Refunds
Refunds are given only when cancellation of
service is given within the first 30 days of
the initial service term and provided
according to SGI’ s Cancellation policy. If
you cancel a new account after the last day
of your first service month you will not
receive a refund and you will be responsible
to pay for the next service term. Quarterly,
Semi-Annual, and Annual Accounts may be
refunded less £20.00 or the current charge
for one month of service, whichever is
greater, only when the account is cancelled
within the first 30 days of its service term
and before the next service term. Set Up
fees are non refundable. Refunds are
balanced according to the remaining time on
your service term.
Spamming
Spamming includes, but is not limited to;
the bulk sending of unsolicited messages, or
the sending of unsolicited e-mails which
provoke complaints from recipients; the
sending of junk mail, the use of
distribution lists that include people who
have not given specific permission to be
included in such distribution process,
e-mail harassment of another Internet user
or users, including but not limited to,
transmitting any threatening, libelous or
obscene material, or material of any nature
which could be deemed to be offensive, and
the e-mailing of age- inappropriate
communications or content to anyone under
the age of 18. Engaging in the practice of
sending unsolicited electronic messages may
result in termination of the offender's
account and/or access to SGI Network
services.
Surfs Global reserves the right to
determine, in its sole discretion, whether
the customer in violation was willingly
participating in the act of spamming. If
Surfs Global, the SGI Network, it's
providers or affiliates receive any abuse
reports for a customer or determine the
customer to be in violation of this policy
that customer's SGI account will be
immediately and permanently terminated
without notice and in such violation of the
service will not receive a refund for any
time left on the offenders account if any.
Additionally the Customer retains full
responsibility for any monetary damages to
Surfs Global its subsidiaries, providers or
affiliates incurred as a direct consequence
of the violation by that customer and the
customer will be held responsible to the
fullest extent of the governing laws
Illegal Activities
Customers shall not use Surfs Global Service
in a manner, which violates any city, state,
national or international law or regulation,
or which fails to comply with accepted
Internet protocol.
Customers shall not attempt to interfere in
anyway with Surfs Global networks or network
security, or attempt to use the Surfs Global
Service to gain unauthorized access to any
other computer system. Customers shall not
interfere in anyway with another Customers
use of the Surfs Global Service.
Intellectual Property Rights
Any violation of any person's intellectual
property rights, rights of privacy, rights
of publicity or other personal rights is
prohibited. Surfs Global is required by law
to remove or block access to content
appearing on or through the Services upon
receipt of proper notice of copyright
infringement (see "Copyright Infringement
Notice Information" below).
Misrepresentation of Transmission
Information
Forging, misrepresenting, omitting, or
deleting message headers, return mailing
information and/or Internet protocol
addresses to conceal or misidentify the
origin of a message is prohibited.
Viruses and Other Destructive Activities
Use of the Services for creating or sending
Internet viruses, worms or Trojan horses, or
for pinging, flooding or mail bombing, or
engaging in denial of service attacks is
prohibited. It is also prohibited for any
Customer to engage in other activity that is
intended to disrupt or interfere with, or
that results in the disruption of or
interference with, the ability of others to
effectively use the Services (or any
connected network, system, service or
equipment) or conduct their business over
the Internet.
Hacking
"Hacking" and related activities is
prohibited. "Hacking" includes, but is not
limited to, the following activities:
illegally or without authorization,
accessing computers, accounts or networks,
penetrating or attempting to penetrate
security measures, port scans, stealth
scans, and other activities designed to
assist in hacking.
Pornography
The use of the Services to store, post,
display, transmit, advertise or otherwise
make available any type of pornography is
strictly prohibited. Surfs Global and/or the
SGI Network will immediately delete any
website on the service posting material of
this nature. Surfs Global is required by
law, and will, notify law enforcement
agencies when it becomes aware of the
presence of child pornography on, or being
transmitted through, the Service.
Other Illegal Activities
the use of the Services to engage in any
activities that are determined by Surfs
Global, in its sole and absolute discretion,
to be illegal is prohibited. Such illegal
activities include, but are not limited to,
storing, posting, displaying, transmitting
or otherwise making available ponzi or
pyramid schemes, fraudulently charging
credit cards or displaying credit card
information of third parties without their
consent, and failure to comply with
applicable on-line privacy laws. Surfs
Global will cooperate fully with appropriate
law enforcement agencies in connection with
any and all illegal activities occurring on
or through the Services.
Obscene, Defamatory, Abusive or
Threatening Language
Use of the Services determined by Surfs
Global, in its sole discretion, to store,
post, transmit, display or otherwise make
available obscene, defamatory, harassing,
abusive or threatening language is
prohibited.
Other Activities
Engaging in any activity that, in Surfs
Global's sole discretion, disrupts,
interferes with or is harmful to (or
threatens to disrupt, interfere with, or be
harmful to) the Services, Surfs Global's
business, operations, reputation, goodwill,
customers and/or customer relations, or the
ability of Surfs Global's customers to
effectively use the Services is prohibited.
Such prohibited activities include making
available any program, product or service
that is designed to or could be used to
violate this TOS Policy. In addition, the
failure by a Customer to cooperate with
Surfs Global or the SGI Network in
correcting or preventing violations of this
TOS Policy by, or that result from the
activity of, a customer of the User is a
violation of the TOS Policy.
In general, Surfs Global does not monitor
its customers' websites or activities to
determine whether they are in compliance
with this Usage Policy. However, when Surfs
Global becomes aware of any violation of the
TOS Policy or its User Agreement, Surfs
Global may take any action to stop or
correct such violation, including, but not
limited to, shutting down a website, denying
access to the Services or to the Internet,
and/or removing information. In addition,
Surfs Global may take action against a user
or a customer of such User because of the
activities of such customer. Surfs Global
reserves the right to take any such action
even though such action may affect other
customers of the User.
Surfs Global may disclose any information in
its possession, including, without
limitation, information about Subscribers,
internet transmissions and website activity
in order to comply with a court order,
subpoena, summons, discovery request,
warrant, statute, regulation or governmental
request, to protect Surfs Global or others
from harm, and/or to ensure the proper
operation of the Services. Surfs Global has
no obligation to notify any person,
including the Subscriber about whom
information is sought, that Surfs Global has
provided the information.
Copyright Notice Infringement Information
In accordance with the Digital Millennium
Copyright Act, Surfs Global has adopted a
policy that provides for termination of
websites hosted by Surfs Global that are
found to infringe on copyrights of third
parties. If a copyright holder believes that
there has been a violation of his or her
copyright on a website that is hosted by
Surfs Global or its subsidiaries, and the
copyright holder wants Surfs Global to
remove the website or disable the material
in question, Surfs Global will remove the
website or disable the material if the
copyright holder provides us with all of the
following information: A signature of a
person authorized to act on behalf of the
owner of the exclusive right that is
allegedly infringed. Identification of the
copyrighted work that is claimed is being
infringed, or, in the case of claimed
infringement of multiple copyrighted works,
a representative list of such works.
Identification of the material that is
claimed to be infringing or is the subject
of infringing activity and that should be
removed or access to which should be
disabled, with information reasonably
sufficient to permit us to locate the
material.
A statement that the person giving the
notification has a good faith belief that
use of the material in the manner complained
of is not authorized by the copyright owner,
its agent, or the law.
A statement that the information in the
notification is accurate, and under penalty
of perjury, that the person giving the
notification is authorized to act on behalf
of the owner of the exclusive right that is
allegedly infringed.
Computer Graphic and Photographic Material
Pictures are
supplied to the Customer by way of loan
only. No property or copyright in any
pictures shall pass to the client whether on
their submission or on Surfs Global
Photography's grant of reproduction rights
in respect thereof.
All computer and photographic material
displayed on any paper media, electronic
advertising or website designed or
maintained by Surfs Global UK is strictly
the property of Surfs Global UK and SGI
Network. Any computer generated images,
photographs and photographic material can
not be used in any other advertising media
without priory request. Surfs Global charge
per image if any images, photographs and
photographic material is requested for use
by any other advertising media or company
other than Surfs Global UK.
Any fees charged will be
based on Surfs Global Photography's standard
rates for the work involved
Permission to
Reproduce
A picture granted by Surfs Global UK is
personal to the Client and may not be
assigned to any third party without prior
consent. The client may not alter or add to
or manipulate any picture or graphic by
means of computer or any other technique or
reproduce a picture in whole or in part as
an element within, or as a montage with,
another picture without permission.
Unless
specifically otherwise agreed in writing
between Surfs Global and the Customer, Surfs
Global UK is entitled to utilise material
ordered by the Customer for the advertising,
marketing and promotion of Surfs Global's
business. Surfs Global and the Photographer
shall be entitled to sub-contract his
obligations under an Order at his
discretion.
Policy Changes
Surfs Global has all policies and terms of
service posted on this site at all times. We
reserve the right to make changes to our
policies at anytime. Although Surfs Global
does provide customers with reasonable
notification of policy changes it is not
obligated to do so and such notifications
may not always be received by the customer
due to circumstances outside of our control,
therefore it is each customer's
responsibility to stay informed of new
policy changes by visiting this page
periodically.
Entire Agreement:
This agreement constitutes the entire
agreement between you and Surfs Global,
Inc... Any oral statements made by a
representative of Surfs Global Inc. relating
to the product or service shall not be a
basis for any WARRANTIES or GUARANTEES of
any kind.
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